Mobile Toilet Three-Guarantees Policy

The three-guarantees policy for mobile toilets mainly includes provisions on the warranty period, manufacturer's warranty policies, return and exchange principles, and relevant precautions, as detailed below:

I. Warranty Period Provisions

According to the 'Regulations on the Quality Management of Construction Projects', the warranty period for mobile toilets must be determined on a case-by-case basis:

• Infrastructure Projects: For projects involving the foundation and main structure of buildings, the warranty period is the reasonable service life specified in the design documents.
• Waterproofing-Related Projects: This includes roof waterproofing projects, toilets with waterproofing requirements (mobile toilets can refer to this standard), and other parts, with a warranty period of 5 years.
• Equipment Installation Parts: For electrical wiring, water supply and drainage pipes, equipment installation, and other parts, the warranty period is 2 years. Commencement Time: Calculated from the date of completion acceptance and approval. Responsibility: During the warranty period, the construction unit must fulfill its warranty obligations and bear compensation responsibilities for losses caused by quality issues.

II. Common Manufacturer Warranty Policies

• Warranty Period: Typically 1-3 years. Products with simple structures and average quality often have a 1-year warranty period; products with complex craftsmanship and high quality can have a warranty period of up to 3 years.
• Warranty Scope:
  • Cracking or deformation of the main structure under normal use.
  • Damage to internal facilities (such as toilets and washbasins) due to quality issues.
  • Exclusions: Damage caused by human actions, natural disasters, and other force majeure events.
• Warranty Process: After discovering a problem, the user contacts the manufacturer and provides information such as the product model, purchase date, and fault details. The manufacturer evaluates the situation and arranges for repairs or replacement of parts.

III. Return and Exchange Principles (Reference to Terminal Products)

• Return for Quality Issues: Within 7 days of sale, if a functional failure or quality issue occurs, and it is confirmed by the manufacturer's designated after-sales service center after inspection, a return can be processed with proof such as an invoice and warranty card.
• Exchange for Quality Issues: Within 15 days of sale, if a performance failure occurs, the customer can enjoy exchange services with proof such as an invoice, warranty card, and inspection report.
• Non-Returnable and Non-Exchangeable Situations: Products not sold by this mall, out-of-warranty products, products repaired without authorization or damaged by humans, missing or altered packaging/accessories/invoices, non-returnable gifts, and products with non-quality issues that affect secondary sales.

IV. Precautions

• When purchasing or constructing a mobile toilet, both parties should clearly agree on the specific duration, scope, and responsibility-bearing method of the warranty period to avoid subsequent disputes.
• The agreed warranty period must not be less than the minimum warranty period specified in the 'Regulations on the Quality Management of Construction Projects'; otherwise, the agreement may be invalid.
• If quality issues are discovered during the warranty period, the user should promptly communicate and negotiate with the construction unit or supplier to request the fulfillment of warranty obligations or compensation responsibilities.