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Zhejiang Mobile Company Toilet Water Incident

Admin October 02, 2026

There has been a reversal in the incident of Zhejiang Mobile Company allegedly using toilet water for customers, and currently, there is no conclusive evidence to suggest such a violation. Here are the details:

Initial Accusation

On March 20, 2024, a security guard at a mobile service hall in Yiwu, Zhejiang, posted a video accusing the hall of providing customers with bottled water sourced from toilet tap water. The guard also pointed out in the video that the water in the barrel had turned green and that the act was disguised as an 'act of kindness water barrel'. This accusation quickly drew public attention and concern, as drinking water safety directly relates to consumer health. If the service hall had indeed engaged in such behavior, it would have been a serious infringement on consumer rights.

Incident Reversal

On March 22, the security guard involved, Mr. Fang, told Zonglan News that due to emotional issues, the content of the video he posted on the 20th was incorrect. This implies that the accusation he made about the service hall using toilet water for customers may not be true. Meanwhile, Mr. Fang said that his work had resumed, which also suggests that there may have been some false elements in the incident, leading to his previous actions being influenced by emotions.

Response from the Involved Party

Yiwu Mobile Company had stated that the bottled water was purchased through legitimate channels. This indicates that the mobile company believes its water supply practices comply with regulations and requirements and that there was no violation such as using toilet water. Furthermore, the mobile company said it would deal with the security guard who spread the rumors, showing the company's emphasis on maintaining its reputation and image.

Official Investigation

The police and the health bureau have also intervened in the investigation. The involvement of official departments aims to uncover the truth and provide a clear answer to the public. Before the investigation results are released, one cannot conclude that the service hall engaged in violations based solely on the security guard's initial accusation. Currently, since the security guard has admitted that the video content was incorrect and the official investigation results have not been announced, it cannot be determined that Zhejiang Mobile Company used toilet water for customers.