Who to Contact for Water Leakage in Prefabricated House Slabs

For water leakage in prefabricated house slabs, relevant responsible parties can be sought based on whether the house is within the warranty period.

House Within the Warranty Period

• Contact the Property Management: After discovering water leakage in the prefabricated house slabs, homeowners can first contact the property management. The property management has the responsibility to assist homeowners in handling such issues, such as arranging personnel to inspect the site and make a preliminary assessment of the cause of the leakage. If the property management responds promptly and takes effective measures to resolve the problem, this is a relatively convenient approach.
• Contact the Developer or Construction Unit: If the property management does not address the issue, homeowners can directly contact the developer. The developer bears overall responsibility for the quality of the house and is obligated to repair the water leakage problem. At the same time, homeowners can also directly request the construction unit to be responsible for the warranty, as the construction unit is the actual entity that carried out the house construction work and should assume repair responsibilities for quality issues that arise within the warranty period.
• File a Complaint with the Quality Supervision Station: If the construction unit does not address the water leakage situation, homeowners can directly file a complaint with the local Quality Supervision Station under the Construction Bureau. The Quality Supervision Station has the responsibility to supervise the quality of construction projects and will investigate and handle the construction unit's violations, urging it to fulfill its warranty obligations.

House Outside the Warranty Period

• Homeowner's Own Responsibility: Generally, after the house has passed the warranty period, homeowners are responsible for repair issues such as water leakage in the prefabricated slabs. Homeowners can contact professional repair personnel or repair companies on their own to inspect and repair the leaking areas.
• Seek Compensation from the Infringer: If the water leakage is caused by a third party, for example, improper decoration by the upstairs resident leads to water leakage onto the prefabricated slabs of the homeowner's house, the homeowner can request the infringer to assume the responsibility for repair or claim compensation. In this case, homeowners need to collect relevant evidence, such as photos and videos of the water leakage site, and communication records with the infringer, to safeguard their legitimate rights and interests.

In addition, for house water leakage problems, homeowners can also call the 12319 National Housing and Urban-Rural Development Service Hotline to file a complaint. This hotline will provide homeowners with relevant consultation and assistance and guide them in correctly handling house water leakage problems.