User Reviews on Mobile Toilet Charging

User reviews on mobile toilet charging have yielded negative feedback, prompting the operator to respond and adjust the charging strategy. Details are as follows:

Negative reviews: The mobile public toilet in Jinfeng, Fujian, requires a 10-yuan scan-to-pay fee, after which a countdown timer appears. This design has caused psychological pressure for users and has been dubbed the 'public toilet assassin'. Many users believe that the 10-yuan fee is too high and that charging by time is unreasonable, as 10 yuan only allows for 10 minutes of use, which could lead to an 'embarrassing bankruptcy' situation for those with constipation. Moreover, there is a possibility that the toilet door may automatically open when the countdown ends, causing embarrassment and helplessness during use. Some price-sensitive netizens find it difficult to accept such a 'luxurious' expense of 10 yuan for a single toilet visit and remain resentful about it.

Operator's response and subsequent developments: Operator Mr. Liu responded to the relevant issues, stating that the duration displayed on the mini-program is not the actual usage time of the toilet, which is unlimited. The door lock will not automatically open when the countdown ends, and outsiders cannot scan the code to unlock it. Initially, the mobile toilet charged 6 yuan per use, but due to high foot traffic, difficulties in cleaning, and numerous complaints, the fee was increased to 10 yuan per use to improve cleaning efficiency and control foot traffic. However, this fee adjustment sparked widespread attention and controversy. After the incident was exposed, the operator first reduced the fee to 2 yuan per use in an attempt to alleviate public dissatisfaction. However, as the incident continued to ferment and its impact expanded, the operator ultimately chose to remove the container and cease operations of the mobile toilet.

This incident regarding mobile toilet charging reflects that when it comes to charging for public facilities, it is essential to fully consider public acceptance and user experience, and to set reasonable charging standards to avoid unnecessary controversies and negative impacts caused by charging issues.